Shipping Policy

Thank you for shopping on PC Place Nigeria, the following are the terms and conditions that make up our shipping policy.

Domestic Shipping Policy

All orders are processed between 3 to 6 hours and deliveries are made every day except Sundays. If there is a significant delay in shipment, we will inform you by phone

Shipping Rate and Delivery Charges

The shipping rate would be calculated and displayed at checkout

In-Store Pick-Up

In-store pickup is available from 10 AM-5 PM on weekdays and 10 AM-3 PM on weekends. You would be informed via telephone when your order is ready for pickup.

Orders Within Lagos

Orders placed by customers within Lagos before 12 AM on business days are eligible for same-day delivery. This might change depending on uncontrollable circumstances such as weather and traffic situations.

Orders Placed By Customers Outside Lagos

Orders placed by customers outside Lagos would be shipped the next day and delivered within 2-3 business days.

Damaged Products

If your item is discovered to be damaged during delivery;

1. Report the damage to us upon discovery
2. Ensure that the damaged item is returned in the same condition and packaging in which it was delivered
3. We will organize for repairs or replacement provided that the damaged item is returned within 7days following your receipt of the item.

Exchange of Products

We reserve the right to, in place of a refund, replace the damaged product with a similar one or a different product in our store.

Refunds

Refunds are made at our discretion as we may choose to either refund, replace, repair or reject the returned item. Once we receive your item, we will notify you that we have received your returned item and thereafter, we will inspect the item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your account (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, you may contact us by mail; info@pcplaceng.com

Refund Policy

Returns and Refunds Policy

Thanks for shopping on PC Place Nigeria! If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 7 days to return an item from the date you received it. Returns are to be made to our showroom at Awolowo Glass House, Obafemi Awolowo Way, Ikeja Lagos. Customers may be eligible for returns and refunds provided that;

1. The item is unused and in the same condition that you received it.
2. The item is in the original packaging.
3. Your item has a receipt or proof of purchase.
4. The seal of the item is not broken

Exceptions

We would however decline a refund if the following should be;

1. You misused or mishandled the product in a way that led to its damage
2. You received what you ordered but simply changed your mind about the product.
3. You were notified about the state of the item yet gave your consent before delivery.
4. You did not like your purchase or realized that you had no use for it.

If you, by any chance receive a wrong item, please do not open it or tamper with the seal. Items returned on grounds of ‘wrong delivery’ would not be accepted if the item has previously been opened or the seal has been tampered with by the customer.